Info Support Creates New Service Manager for Microsoft CRM 3.0 With
Unify's SaaS SDK
BARCELONA, SPAIN--(Marketwire - November 12, 2007) - Ensim
Corporation, the leading provider of management software for unified
communications infrastructure, today announced the launch of its
Unify SaaS program, an initiative designed to provide expert tools
and processes that enable Independent Software Vendors (ISVs) and
providers to easily create and deliver new service offerings. The
program is being introduced at this week's Microsoft TechEd IT Forum
in Barcelona, Spain.
Ensim's Unify SaaS Software Development Kit (SDK) enables ISVs to
easily create service managers -- ready-to-deploy software connectors
that integrate their applications with the resources and
functionality of the Unify platform -- to allow their applications to
be delivered in a SaaS model. The combination of the Unify Shared
platform and the SDK enables ISVs to tap into the ever-growing SaaS
According to Gartner, a leading industry analyst firm, the SaaS
market reached $6.3 billion in 2006 and is forecast to grow to $19.3
billion by the end of 2011. With its new SaaS program, Ensim removes
one of the biggest constraints affecting the outsourced software
industry today -- time to market. The Unify SaaS program also
benefits ISVs by giving them access to new distribution channels.
Info Support Benefits from Ensim Unify SaaS Program
Ensim partner Info Support is a leading European IT services company
based in the Netherlands. The company deploys Microsoft's platform
for Hosted Messaging and Collaboration across Europe with Ensim Unify
as the application management center for many hosted applications.
Info Support identified regional demand for various hosted
applications and decided to undergo Unify SDK certification in order
to build their own Service Managers and quickly respond to customer
requests. Highlights of Info Support's experience with the Ensim
Unify SaaS SDK include:
-- Info Support received an onsite process where SDK theory was
combined with the actual delivery of a simple "Unify Service
Manager" -- the connector between the Unify platform and a 3rd
-- Post training, Info Support built a Service Manager for
Microsoft CRM 3.0 to meet existing demand.
-- The Unify Hosted CRM connector was built in only 84 man hours,
-- Info Support did not have to spend hundreds or even thousands
of man hours on complex resource management, reseller and
wholesale enablement, GUI design and provisioning automation.
This was because the Unify platform contained all of the
The Hosted CRM Service Manager will be made available to all Ensim
Unify customers by December 1st, 2007. Info Support also has a
roadmap of applications to launch using the Unify SaaS SDK by the
"For us to be able to create connectors to complex applications in
such a short time speaks powerfully to the value of Unify's SaaS
SDK," said Edward Voermans, hosting specialist for Info Support.
"With this capability, we're equipped to help our customers achieve
even greater revenue growth by enabling the rapid creation and
delivery of innovative services."
"Small and medium-size enterprises are geographically dispersed and
loyal to local providers, making them a difficult target for ISVs to
pursue on their own," said Francois Depayras, vice president of
marketing at Ensim. "Our Unify SaaS program allows them to create and
offer their applications as services both directly as well as through
a network of resellers. We help ISVs reach this market efficiently
without incurring high costs."
Demo and Availability
Ensim and Info Support will be demonstrating Ensim Unify at the
TechEd IT Forum at Stands C23 & C24 at the CCIB in Barcelona, Spain,
November 12 through November 16, 2007. For event information, visit
The Unify SaaS SDK is available to all qualified customers currently
using Unify. For more information, visit
http://www.ensim.com/products/unify/Saas or call Ensim at
1-888-248-4003 (1-408-496-3700 from outside the U.S.).
About Ensim Corporation
Founded in 1998, Ensim Corporation is the leading provider of
management software for unified communications and collaboration
infrastructure. Ensim products are used by service providers and
enterprises worldwide to accelerate and enable deployment of
integrated solutions, simplify and automate secure management of
complex environments, and increase user and IT productivity. Ensim is
Microsoft Gold Certified, and maintains strategic partnerships with
many leading infrastructure vendors including Research In Motion
(BlackBerry), Hewlett-Packard, Accenture, Siemens and BroadSoft. For
more information, visit www.ensim.com or contact Ensim at
1-877-693-6746 or 1-408-496-3700 outside the United States.
About Info Support
Info Support was founded in 1986. With over 240 employees in the
Netherlands, Info Support is a leading IT service provider in the
area of consultancy, training and management. Info Support
specializes in applications in the area of Business Intelligence &
Data Warehousing, E-commerce and Back Office-Front Office
integration. The company also offers fully-fledged hosting services,
which includes Microsoft Hosted Exchange, Sharepoint Portal Server
and a complete virtual office program, based on Microsoft Office.
They have six Microsoft Gold Partnerships, with a great track record
in adopting the latest technologies quickly. Their in-house knowledge
and training center ensures a highly professional approach and
transfer of knowledge to their partners and customers.
For more information, visit www.infosupport.com.
Ensim is a trademark of Ensim Corporation. All other product or
service names mentioned herein may be the trademarks of their
Ensim PR Contacts:
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