Telecom New Zealand Deploys BMC Remedy to Enhance Service for Millions of Customers

Move Enables Leading Telecom to Meet Fast Growing Customer Demand for Next- Generation Mobile Services AUCKLAND, New Zealand, Jan. 8, 2014 (GLOBE NEWSWIRE) -- Telecom New Zealand handles voice, data and mobile services for millions of customers across Australia and New Zealand. The escalating demands for richer services to be delivered through Telecom New Zealand's network prompted the company to streamline the management of its vast network of mobile devices as it geared up to expand service offerings. Telecom New Zealand chose BMC Remedy, completing the Tier 1 implementation with minimal customization. The result was a rapid, on-time implementation that helped the company streamline its internal IT management processes as well as its larger network device management requirements. Key Facts: * Telecom New Zealand is undergoing a major strategic shift. In a world in which being connected anywhere, anytime matters more than ever, company leaders are focused on reinventing the business to deliver digital services, including a richer multimedia experience, entertainment content, advanced communications capabilities, and IT services -- all over its network and through the Cloud. * Telecom New Zealand uses BMC Remedy to simplify current application mapping processes with minimum customizations required. And those processes are all ITIL-ready. * Telecom New Zealand began implementing Remedy last year specifically to support internal IT projects. The company plans to extend its use to Tier 2 information management processes throughout 2014. * Telecom New Zealand uses Atrium Discovery and Dependency Mapping (ADDM) tools from BMC to automate the discovery of physical and virtual server environments, networking devices, and for automated application mapping. Supporting Perspectives: Noel Agnew, senior solution architect, Telecom New Zealand. "We were working under a very short timeframe, as we were onboarding or insourcing most of our IT support against a tight contract deadline. Fortunately, we were able to take the BMC Remedy product out of the box, adapt the necessary processes, and just pick it up and run it. It was brilliant. It just worked." Click to watch the video. BMC Software. IT innovation drives business transformation. For more than 30 years, BMC has helped thousands of companies around the world master IT complexity. From mainframe to cloud to mobile, from the back room to the boardroom, BMC delivers the automation, integration, and sophistication that enable the business and IT to perform like never before. To learn more, visit BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2013 BMC Software, Inc. CONTACT: Editorial contacts: Ann Duhon BMC Software direct 713.918.3201 mobile 713.562.8817 Jim Larkin W2O Group direct 646.664.4728 mobile 203.526.7457 This announcement is distributed by GlobeNewswire on behalf of GlobeNewswire clients. The owner of this announcement warrants that: (i) the releases contained herein are protected by copyright and other applicable laws; and (ii) they are solely responsible for the content, accuracy and originality of the information contained therein. Source: BMC Software, Inc. via GlobeNewswire [HUG#1753510]